Frequently Asked Questions

What should the customer know about your pricing (e.g., discounts, fees)?

My company pricing is designed for affordability that lends to repeat customers, and sustainability for my company. Providing service calls to customers with a service vehicle that maintains most service tools and some material inventory is directly related to customer service. Providing this service reduce the time of a service call for the customer.

What is your typical process for working with a new customer?

My initial process in working with a customer is understanding the customer’s needs. I go on to inform the customer of the process of solving the needed repair or desired project. I keep the customer informed of any challenges that could delay completion. There are no surprises for the customers.

What education and/or training do you have that relates to your work?

I have a background in residential and commercial property maintenance, general maintenance repair and property evaluations.

How did you get started doing this type of work?

In 2003 I returned to the maintenance repair field. I assisted in preparing for market residential and commercial properties. I continued in maintenance repair in the proceeding years.

What types of customers have you worked with?

My customers want to be informed. They want to know what exactly are they paying for. My customers don’t mind asking questions about how a repair will be made and what is the best repair. Once my customers feel they chose the right repairman, they are a repeat customer.

What advice would you give a customer looking to hire a provider in your area of work?

I would advise a customer to provide as much information about the needed work as possible during the initial communication. This will allow the service call to be more productive because the possible needed materials (parts) can be taken into consideration, lending to completing the work on the first visit.

What questions should customers think through before talking to professionals

about their project?

The customer should think through questions like: Will this item fit in the desired space? Did I have the space measured before creating plans to build (cabinets/shelving)? Will my appliance require parts being ordered and how will this be handled during the service call?